Privacy Policy
Kewbuilt LLC — kewbuilt.com
Effective date: November 4, 2026. Version 2.
Kewbuilt LLC (“Kewbuilt,” “we,” “us”) builds and runs AI phone receptionists for businesses. This Privacy Policy explains what information we collect through our website (kewbuilt.com), our demonstration phone line, our signup process, and our service, and how we use, share, keep, and protect it.
Contact for anything in this policy, including deletion requests: hello@kewbuilt.com · Kewbuilt LLC, 2108 N Street, Suite N, Sacramento, California 95816.
1. Who this policy covers
- Website visitors — anyone who visits kewbuilt.com.
- Demo-line callers — anyone who calls our demonstration phone line to try the receptionist.
- Clients and prospective clients — businesses that sign up for, ask about, or use our service, and the people who contact us on their behalf.
- Callers to our clients’ businesses — see Section 7. We handle their information on behalf of the business they called, under our contract with that business.
Our website and services are offered only to businesses in the United States.
2. Information we collect
Website. Our web host and any analytics tool we use may record standard technical information: IP address, browser and device type, pages viewed, referring page, and date and time of visit. If you fill in a form, we collect what you enter (typically your name, business name, email, and phone number). kewbuilt.com does not set cookies. We use Cloudflare Web Analytics, which counts visits without cookies or cross-site tracking. We do not use advertising pixels, and we do not allow third parties to collect information about your online activity over time and across other websites through our Site. Where the Site links to our scheduling or payment provider, that provider’s own site and policies apply once you are there.
Demo line. When you call our demonstration line, you are told at the start of the call that the call may be recorded and that you are speaking with an AI receptionist. We collect the phone number you call from, the call recording, a transcript, and anything you choose to tell the receptionist (usually your name, your business, and what you want to know). If you book an intro call, we collect the details you give for that booking.
Signup and billing. When a business signs up, our payment processor (Stripe) collects the contact name, business name, billing address, phone number, email, and payment-card details. We never see or store full card numbers. We also collect the onboarding information a client provides to configure its receptionist (hours, services, staff contacts, escalation rules, emergency resources).
Support and email. Emails you send us and our replies.
Business contact information. We may obtain business contact details (name, title, business email, and business phone) from public sources and business-data providers in order to contact businesses about our service.
Our website and demo line are meant for businesses and are not directed to children. If we learn we have collected personal information from a child under 13, we will delete it.
3. How we use information
- To respond to you, run the demo, and follow up with businesses that asked about our service.
- To set up, operate, support, bill, and improve the receptionist service for our clients.
- To review demo-line and client calls so we can tune and improve how the receptionist handles calls. Kewbuilt does not use recordings or transcripts to train artificial-intelligence models. Our voice-AI provider’s published terms allow it to use de-identified, aggregated call data to improve its models unless we obtain an exclusion; we are requesting one and will update this policy when it is confirmed.
- To send the account, billing, and usage emails our service requires.
- To protect our systems, prevent abuse, and comply with law.
We do not sell personal information, and we do not use it for third-party advertising.
4. Who we share information with
We share information only with the service providers that run our business, and only so they can provide their service to us:
- Voice-AI and telephony providers that answer and carry calls, record and transcribe them, and provide phone numbers.
- Automation, data-storage, and portal providers that store call records and make them available to the right client.
- Email and scheduling providers for notifications and intro-call booking.
- Stripe for payments and invoicing.
Each provider is bound by written terms that limit its use of the information to providing its service to us, except that Stripe also uses payment information for its own fraud-prevention and legal-compliance purposes under its privacy policy, and our voice-AI provider may use de-identified, aggregated call data as described in Section 3. The current list of providers is at kewbuilt.com/subprocessors. Our website is hosted by Cloudflare, which also provides our cookieless analytics. We may also disclose information where the law requires it (for example, a subpoena or court order), to enforce our agreements, or in connection with a sale or merger of our business, in which case this policy continues to apply to the information transferred.
5. How long we keep information
| Information | Kept for |
|---|---|
| Demo-line call recordings | 30 days after the call, then deleted |
| Demo-line transcripts, call notes, and the contact details you gave | 12 months after the call, then deleted, unless you become a client or ask us to delete sooner |
| Website form submissions and email correspondence | Until we finish responding and following up, then up to 2 years after our last exchange |
| Client account, configuration, and billing records | For the term of the client agreement and as long afterward as tax and accounting law require |
| Client call records | As stated in the client’s agreement: recordings 30 days; transcripts and call records for the term of the agreement, then deleted within 60 days after it ends (after a 30-day export window) |
For each call we may keep its log entry and the opening of its transcript, which shows the recording and AI notice, for up to 3 years, only to establish or defend legal claims. Copies left in our providers’ backups, logs, and revision histories are removed on those providers’ schedules, generally within 12 months.
6. Call recording and AI disclosure
Calls to our demo line and to our clients’ receptionists are recorded and transcribed. Every call opens with a spoken notice that the call may be recorded and that the caller is speaking with an AI receptionist; if you continue the call, you consent to recording. If you ask, the receptionist will confirm that it is an AI and that the call is recorded. If you do not want to be recorded, hang up before speaking; you can reach us instead at hello@kewbuilt.com.
7. Callers to our clients’ businesses
When you call a business that uses a Kewbuilt receptionist, that business — not Kewbuilt — decides what information is collected and how it is used. We process the call recording, transcript, and message only to deliver them to that business and to run its receptionist, under our written agreement with it. To ask about, correct, or delete information from a call you made to a business, contact that business. If you contact us instead, we will pass your request to the business and cooperate with it to honor the request where the law requires.
8. Text messages (SMS)
Kewbuilt does not currently send text messages to anyone — not to website visitors, demo-line callers, clients, or our clients’ callers. If that changes, we will update this policy before any message is sent.
9. Security
We use access controls, logical separation of each client’s data, and encryption in transit, and we rely on providers that maintain independent security certifications for the infrastructure that carries and stores calls. No system is perfectly secure; if we discover that personal information we hold was, or is reasonably believed to have been, acquired by an unauthorized person, we will notify the affected business or person as the law requires.
10. Your choices and rights
- Access, correction, deletion — for everyone, wherever you live. Email hello@kewbuilt.com. We confirm receipt within 10 business days and respond within 45 days, or tell you if we need up to 45 more. For a demo-line caller, we verify a request by calling back the number the call came from before we send any recording or transcript. We will delete your information unless we must keep it to complete a transaction, comply with law, or resolve a dispute. We do not sell or share personal information for cross-context behavioral advertising, and we will not treat you differently for making a request. An authorized agent may make a request on your behalf with your signed permission.
- Do Not Track. Our website does not respond to browser “Do Not Track” signals, because there is no common standard for them.
- Marketing email. Every marketing email we send, from any of our domains, includes an unsubscribe link, and we honor opt-outs within 10 business days across all our domains. Account and billing emails the service requires will continue.
11. Changes to this policy
We may update this policy. The effective date at the top shows the current version. If a change materially reduces your rights, we will post a notice on kewbuilt.com or email clients before it takes effect. We will not use information already collected in a materially different way without your consent.
12. Contact
Kewbuilt LLC · 2108 N Street, Suite N, Sacramento, California 95816 · hello@kewbuilt.com